ANNEX I Part A The offered combination of travel services is a package deal in the sense of the Tourism Services Act. The traveler therefore has all the rights arising from the provisions of the Tourism Services Act relating to package deals. Tourist agency VAL d.o.o. is fully responsible for the proper execution of the package arrangement as a whole. Tourist agency VAL d.o.o. has a legally prescribed secured bail for passenger's compensation and ensures repatriation of passengers in case of becoming insolvent.
 

The most important rights in accordance with the Law on Provision of Tourism Services - Passengers will receive all relevant information on the package deal before concluding a travel contract in the package arrangement. - There is at least one trader who is responsible for the proper execution of all travel services covered by the contract. - Passengers receive an Emergency Telephone Number or contact point information through which they can contact the organizer or tourist agency. - Passengers can transfer the package deal to another person with notice of this within a reasonable time and possible payment of additional costs. - The price of the package arrangement can only be increased if the specific costs (eg fuel price) are increased and if this is expressly provided in the contract, and in any case no later than 20 days before the start of the package arrangement. If the price increase exceeds the 8% package price, the passenger can terminate the contract. If the organizer reserves the right to increase the price, the passenger is entitled to a reduction in the price if the relevant costs are reduced. - Passengers can terminate the contract without paying any compensation for termination of the contract and receive full refunds of all payments if substantial changes to any of the essential elements of the package deal are made except for the cost. If, prior to the start of the package deal, the retailer responsible for the package arrangement terminates the package arrangement, the passengers are entitled to refund and, where appropriate, compensation. - Passengers can terminate the contract without paying any contract termination fee prior to the start of the package deal in case of extraordinary circumstances, for example, if there are serious security issues at the destination that could affect the package deal. - In addition, passengers may terminate the contract at any time prior to the start of the package arrangement, subject to the payment of a reasonable remuneration fee that may be justified. - If after the start of the package arrangement a significant package package arrangement can not be provided as agreed, alternative arrangements will be required at no extra cost. If the services are not provided in accordance with the contract and this has a significant effect on the execution of the package arrangement and the organizer does not correct the non-compliance, passengers can terminate the travel contract in the package arrangement without paying the cancellation fee.

 

- Passengers are entitled to a reduction of the cost and / or compensation for damages if travel services are not carried out or if they are done in an improper manner. - If a traveler is in trouble, the organizer must provide him with help. - If the organizer, or in some member states sells the seller, becomes insolvent, the payment of the refund is ensured. If the organizer or, as the case may be, the seller becomes insolvent upon the start of the package arrangement and if the carriage is included in the package arrangement, the repatriation of the passenger is ensured. Organizer / seller VAL d.o.o. has contracted protection in case of insolvency at / Generali osiguranje d.d., Vukovarska 284 10000 Zagreb. tel .: +38514600400 mail: info.hr@generali.com. Passengers can come into contact with this subject or, as appropriate, with the competent authority / Ministry of Tourism, Prisavlje 14, 10000 Zagreb. tel. + 38516169111, mail: pisarnica@mint.hr / if the services are deprived of the insolvency of the organizer / seller VAL d.o.o.

Link to Directive (EU) 2015/2302 and the Law on Provision of Tourism Services.

 

 

 

Part B

Form with standard information for a travel contract in a package arrangement in situations other than situations covered by part A.

The offered combination of travel services is a package deal in the sense of the Tourism Services Act. The traveler therefore has all the rights arising from the provisions of the Tourism Services Act relating to the package arrangement. Tourist agency VAL d.o.o. is fully responsible for the proper execution of the package arrangement as a whole. Tourist agency VAL d.o.o. has a legally prescribed secured bail for passenger's compensation and, if the carriage is included in the package arrangement, ensures repatriation of the passenger in case of becoming insolvent. The most important rights in accordance with the Law on Provision of Tourism Services. - Passengers will receive all relevant information on the package deal before concluding a travel contract in the package arrangement. - There is at least one trader who is responsible for the proper execution of all travel services covered by the contract. - Passengers receive an Emergency Telephone Number or contact point information through which they can contact the organizer or tourist agency. Passengers can transfer the package deal to another person with notice of this within a reasonable time and possible payment of extra costs.

- The price of the package arrangement can only be increased if the specific costs (eg fuel price) are increased and if this is expressly provided in the contract, and in any case no later than 20 days before the start of the package arrangement. If the price increase exceeds the 8% package price, the passenger can terminate the contract. If the organizer reserves the right to increase the price, the passenger is entitled to a reduction in the price if the relevant costs are reduced. - Passengers can terminate the contract without paying any compensation for termination of the contract and receive full refunds of all payments if substantial changes to any of the essential elements of the package deal are made except for the cost. If, prior to the start of the package deal, the retailer responsible for the package arrangement terminates the package arrangement, the passengers are entitled to refund and, where appropriate, compensation. - Passengers can terminate the contract without paying any contract termination fee prior to the start of the package deal in case of extraordinary circumstances, for example, if there are serious security issues at the destination that could affect the package deal. - In addition, passengers at any time prior to the start of the package arrangement may terminate the contract with the payment of a reasonable remuneration for the termination of the contract that may be justified. - If after the start of the package arrangement a significant package package arrangement can not be provided as agreed, alternative arrangements will be required at no extra cost. If the services are not provided in accordance with the contract and this has a significant effect on the execution of the package arrangement and the organizer does not correct the non-compliance, passengers can terminate the travel contract in the package arrangement without paying the cancellation fee.

 

- Passengers are entitled to a reduction of the cost and / or compensation for damages if travel services are not carried out or if they are done in an improper manner.

- If a traveler is in trouble, the organizer must provide him with help. - If the organizer, or in some member states sells the seller, becomes insolvent, the payment of the refund is ensured. If the organizer or, as the case may be, the seller becomes insolvent upon the start of the package arrangement and if the carriage is included in the package arrangement, the repatriation of the passenger is ensured. Organizer / seller VAL d.o.o. has contracted protection in case of insolvency at / Generali osiguranje d.d., Vukovarska 284 10000 Zagreb. tel .: +38514600400 mail: info.hr@generali.com. Passengers can come into contact with this subject or, as appropriate, with the competent authority / Ministry of Tourism, Prisavlje 14, 10000 Zagreb. tel. + 38516169111, mail: pisarnica@mint.hr / if the services are deprived of the insolvency of the organizer / seller VAL d.o.o.

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Link to Directive (EU) 2015/2302 and the Law on Provision of Tourism Services.